Refund Policy

At Reyona Grocery Hub, we strive to ensure every order meets your expectations. If for any reason you are not satisfied with your purchase, our refund and exchange policy is designed to make the process fair and straightforward.

You may request a refund or exchange within 7 days of receiving your order. Products must be unused, in their original packaging, and accompanied by a valid proof of purchase. Perishable items and products that have been opened or altered may not be eligible for return.

To begin a refund or exchange, please contact our team at info@reyonagrocery.store or call +63 935 820 1476. Kindly provide your order details and a brief explanation. Our staff will guide you through the steps and ensure your request is processed efficiently.

Once we receive your request and confirm your eligibility, we will process your refund to your original payment method within 5-10 business days. If you prefer, you may opt for store credit, which can be used on your next purchase.

If you wish to exchange a product, please let us know the reason and the item you would like in return. We will do our best to accommodate your request, subject to availability.

If you have any questions about our refund policy, feel free to contact us anytime. Our goal is to make sure you are comfortable and happy with every purchase at Reyona Grocery Hub.